Oliver Wyman – Is E-Commerce Good For Europe?

Independent study commissioned by Amazon

This report is the result of an independent study led by Oliver Wyman with the support of
Logistics Advisory Experts (LAE), a spin-off of the Institute of Supply Chain Management
of St Gallen University. It has been conducted over a 12-week period and was commissioned
by Amazon. The analysis is based on official statistics up to 2019 (unless stated otherwise)
and publicly available information. The study does not use any private information from
Amazon or other retailers or transport operators. Consumer behavior data is based on
proprietary surveys conducted by Oliver Wyman in 2020 across Europe (France, Germany,
Italy, Spain, United Kingdom).