Dear expert,

welcome to the first international study on consumer returns in e-commerce. Is there a benefit of participation? Yes! Participants will get access to a study report, which can improve your decision-making with regard to consumer returns and can be used for benchmarking purposes.

The survey requests some mandatory information that is necessary for the data analysis. Among others, please have an estimate of the following parameters in 2020 available:

• Number of outbound shipments (=shipments sent to customers)
• Number of returned shipments
• Number of returned items
• Your item-based return rate
• Your company’s e-commerce revenue

The survey is anonymous. All information will only be used for scientific purposes. It takes about 12 to 15 minutes to finish the survey, which consists of 25 questions. Please answer as accurate as possible. Be assured that there are no right or wrong answers. We value your opinion.

If you have any questions regarding this study, please contact us by e-mail: bjoern.asdecker@uni-bamberg.de