Quality of Service in the Postal Sector

𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗼𝗳 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗣𝗼𝘀𝘁𝗮𝗹 𝗦𝗲𝗰𝘁𝗼𝗿

A core component of the Universal Postal Union’s (UPU) #mission is to ensure #highquality postal services which facilitate #communication between the world’s inhabitants. There can be no #postalsector #development without measurable quality of service. #Postaloperators upgrade their services to retain #customers, define their own market presence and remain competitive, and satisfy customers‘ changing needs.

The #UPU and its 192 member countries, in alignment with the European Committee of Standardization (https://www.centc331.eu), is developing, enhancing, testing and measuring the quality of service of 700+ international links. #Barcodes, #tracking and #tracing, setting end-to-end #deliverystandards, and the introduction of the J+5 standard (delivery on the fifth working day after the day of posting) for 80% of international mail have all been harmonised and implemented on a mandatory, and measurable basis, globally.

𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗶𝘀 𝗰𝗿𝘂𝗰𝗶𝗮𝗹

Postal #stakeholders understand that a high level of #globalcompliance is crucial, so that #electronicdata can be relied upon to meet the latest electronic advance data (#EAD) #legalrequirements, to simplify operational procedures, and to facilitate seamless paper-free mail #transport. Interested designated operators and #carriers (transport and logistic #providers) can join the UPU compliance project, giving them monthly reports indicating their level of compliance with UPU #standards and providing details of any compliance issues. All #measurements are based on electronic data interchange (#EDI) message exchanges.

𝗡𝗼 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗶𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝘁 𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝗺𝗲𝗻𝘁

#Quality can only be improved if measured. The UPU’s „Global Monitoring System“ is a state-of-the-art #measurementsystem managed by the UPU International Bureau. Its primary #objective is to provide each participant with accurate, high-quality operational results. This information can be used to determine UPU terminal dues remuneration according to a performance bonus system established within the UPU, and to contribute to informed decisions on operational and quality #improvement.

𝗡𝗲𝘄 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘀𝘆𝘀𝘁𝗲𝗺

A new #certification #methodology has been adopted which evaluates not only the extent to which quality #management procedures are applied in postal enterprise structures, but also the way in which postal operations are organized and carried out. This forms the basis for ongoing improvement of the international #postalnetwork, including the I#nterconnectivity and quality #accountability of carriers and wider stakeholders directly involved in the #postalvaluechain.